We are seeking an experienced IT Operations Manager/ Service Desk Coordinator to fill a vacancy on a contractual basis for up to six months.

This role will be responsible for leading IT customer support services, including the Service Desk, desktop and fleet management, and Smart City systems, while guiding staff and ensuring technology solutions meet operational and strategic needs. The role combines people leadership, service management, and operational technology oversight in a customer-focused local government environment.
  
Role Duties

• Lead, mentor, and supervise IT customer support staff, allocating work, providing technical guidance, and fostering a positive, collaborative team culture
• Oversee Service Desk operations, ensuring incidents and requests are logged, prioritised, resolved, or escalated in line with SLAs
• Coordinate desktop and fleet device support, including lifecycle management, maintenance, and asset tracking
• Ensure the operational performance of Smart City and IoT systems, coordinating vendors and optimising system value
• Maintain ICT service management documentation, operating procedures, and asset records in compliance with Council standards
• Provide level 2 service desk support and manage escalations of incidents to technical staff

Skills & Experience

We are seeking a suitably skilled person with demonstrated prior experience in:

• Team management, including dispute resolution and psychosocial hazard management
• A demonstrated background in ICT services roles; e.g. service delivery, network/system administration or software development

This role is based in Moruya, NSW South Coast and requires 5 days per week onsite. You must have the right to work in Australia to be considered for this opportunity. 
  
NEXT STEPS
  
If you think this could be the right role for you APPLY TODAY or for further information, please contact Lindsey at lindsey@pinpointtalent.com.au