Join one of Australia's leading and award winning tech companies.
 
The Opportunity
Working in their Managed Services Cloud business, we are looking for a customer-obsessed and outcome-driven Customer Success Manager or Account Manager to be a trusted advisor to customers on our SaaS offering. In this role, you'll work closely with the Technical Consultants and Operations teams to drive growth, retention, and profitability within a portfolio of mid-sized customers. You'll leverage strategic sales methodologies to deliver exceptional customer experiences and boost commercial outcomes across our Cloud and Hosting solutions.
You will focus on fostering long-term customer relationships, ensuring high satisfaction and growth, driving revenue and increasing customer retention.
 
Why Us?

• Award winning company for tech and best places to work.
• You’ll make an impact: Enjoy being part of a driven team with a collaborative culture that values decision-makers and action.
• We Invest in you: Accelerate your career through our learning and development opportunities - think Gallup strengths-based training, defined career pathways and fantastic internal mobility opportunities across the group.

What you will do

• Manage a substantial portfolio of customer accounts.
• Achieve allocated targets in Retention, Revenue Growth & Profitability.
• Build professional relationships with key contacts within accounts.
• Undertake activity to track the Commercial market & competitor activity, reporting on a monthly basis.
• Build Account revenue streams.

Required Skills and Experience

• 5+ years of experience in Customer Success or Account Management, ideally within Technology, Telecommunications, or Hosted Services.
• Proven experience with mid-sized corporate clients.
• Familiarity with the Challenger sales model is desirable.
• Strong commercial acumen with a results-driven mindset.
• Customer-obsessed.

This role will be based in Sydney with a blended working arrangement of 3 days in our CBD offices & the remaining working from home.